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The Shilla Duty Free

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Shopping Guide

Shopping Guide view in a glance

Collect product 1

Collect product

You can collect purchased product on the departing day at the pick-up area in each departure area by presenting your passport and flight ticket as personal identification.

Collect product 2

Cautions for
collecting product

  • Your purchased duty free items can only be collected from pick-up area in departure area at the time of departure, and cannot be collected after entering country.
  • Collect items 1-2 hours before departure.
  • When collecting items, check the quantity and item name of purchased goods and sign in the pick-up field.
  • In case of problem, immediately notify staff at the pick-up area.
  • The Shilla Duty Free shall not be responsible for goods after departure.
  • When purchased at Shilla internet duty free, please print out and present exchange voucher.
  • Products purchased at domestic duty free shop can only be collected from the bonded areas (departure, airport, port) during departure.

Collect product 3

Guide to processing uncollected products

Collection is unavailable when entering, and if needed, the goods can be collected when departing again or refunded after returning to country.
Products not collected at the pick-up area of airport shall be stored for 10 days. after it is shipped to the branch, and after 10 days, sales shall be cancelled based on customs regulations.

Incheon Int'l Airport - East Side Delivery Point
인천국제공항 동편 인도장
· Directions
(Terminal) 4th floor across the gate 11
· Inquiries
  • - Pick-up area : +82-32-743-2710
Incheon Int'l Airport - West Side Delivery Point
인천국제공항 서편 인도장
· Directions
(Terminal) 4th floor across the gate 43
· Inquiries
  • - Pick-up area : +82-32-743-2711
Incheon Int'l Airport – Bording Area
인천국제공항 탑승동
· Directions
(Gate) Beside the gate 119 on 4rd floor after getting off the shuttle train.
· Inquiries
  • - Pick-up area : +82-32-743-2715
Incheon Int'l Airport – T2 Delivery Point
인천국제공항 T2인도장
· Directions
4th floor across the pedestrian overpass after taking escalator beside the gate 252 for Korean Air(KE), Air France(AF), KLM Royal Dutch Airlines(KL), Delta Air Lines(DL).
· Inquiries
  • - Pick-up area : +82-32-743-6503
Jeju Int'l Airport
제주공항
· Directions
Located across the gate 20, after entering Departure Immigration on 3rd floor.
· Inquiries
  • - Pick-up area : +82-64-747-0163
Gimpo Int'l Airport
김포공항
· Directions
If you pass the departure inspection stand on the third floor, you will find the Shilla Duty Free Liquor&Tobacco.Go straight along the left-hand liquor&cigarette counter and you'll find in front of number 34 Gate.
· Inquiries
  • - Pick-up area : +82-2-2666-2730
Daegu Int'l Airport
대구공항
· Directions
It is located on the opposite side of the immigration checkpoint on the 2nd floor.
· Inquiries
  • - Pick-up area : +82-53-981-8277
Cheongju Int'l Airport
청주공항
· Directions
It is located at the front after passing the immigration checkpoint.
· Inquiries
  • - Pick-up area : +82-43-212-8270
Gimhae Int'l Airport
김해공항
· Directions
It is located on the right side after passing 2nd floor immigration checkpoint.
· Inquiries
  • - Pick-up area : +82-51-941-9356
Busan Port
부산항
· Directions
Located across the gate 20, after entering Departure Immigration on 3rd floor.
· Inquiries
  • - Pick-up area : +82-51-441-9356
Incheon Port International Passenger Terminal
인천항 신국제여객터미널
· Directions
After entering the departure hall on the 3rd floor, checking the immigration, and passing through the duty free shop, it is located on the left side of the escalator for boarding gate.
· Inquiries
  • - Pick-up area : +82-32-886-9881
하단 메뉴 열기
  • Hotel Shilla /
  • 249, Dongho-ro, Jung-gu, Seoul /
  • CEO Boojin Lee /
  • Business Registration Number 203-81-43363
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