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Parallel Import

LOUIS POULSEN #OPAL / PANTHELLA PORTABLE

REF.NO 160-V2_OP / SKU.NO 260721000001

Brand Shop

#OPAL / PANTHELLA PORTABLE

Price: $420

Price for online member: $399(5%OFF)

Quantity: - +

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LOUIS POULSEN

LOUIS POULSEN Brand Shop

Product details

Product details
Manufacturer	LOUIS POULSEN (PARALLEL IMPORT)
Caution for Use	-Store in a shade where there is no direct sunlight. -Keep away from the reach of children.
Quality Assurance Standard	Warranty Period 1 year - Before purchasing, please take note that this product is a product directly imported from overseas, and therefore is not applicable for use of local official A/S center.
Size	Bottom width: 100cm Top width 160cm Height: 232cm
ftc.Default-G_PURITY.name	SHADE: ACRYLIC OR METAL / BASE: DIE CAST ALUMINUM

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Note

■ Some discount products may be restricted for partial discounts such as affiliate discount at the final payment stage.

■ This product is a parallel import product that is directly purchased by Shilla and completed of official customs clearance.

- Parallel import is not a method of importing products under an exclusive contract with a brand, but a method of legally securing genuine products of the brand and importing and distributing them into the country.

- Parallel import products are sold at a reasonable price by reducing the costs required for additional brand services such as royalty payment, store operation, official brand after-sales service etc.

- Genuine goods (products whose trademarks have been affixed/distributed by a person who has the right to legally use them in a foreign country) are imported for sale by a third party other than a domestic exclusive licensee (Law No. 15338).

■ A/S Information

- Free after-sales service is available only for product defects that occur within one year from the collection date, excluding after-sales service due to user request or negligence.

- When inquiring after-sales service at the customer center, we must check your purchase details (Exchange voucher/Receipt number, etc.).

- It is difficult to provide after-sales service through the brand's official A/S center for parallel import products, regardless of whether they have a brand warranty or not.

■ Cautions

- Upon receiving the product, please be sure to check the overall condition of the product (whether it is damaged, defective, etc.).

If there is a problem with the product, please contact the the staff at the counter or the customer service center (+82-1688-1110).

Image details

#OPAL / PANTHELLA PORTABLE

Please read

1. Please note that depending on your device, the color of the image may differ from the actual product.
2. Due to the internal policy, the price of the Shilla Duty Free Offline Store and The Shilla Duty Free Shop may differ.
3. Please be aware that the exchange of duty free products may be restricted due to Customs law.
4. Even if the order is completed, it may be canceled due to availability.
5. For defects on your product, please contact the Customer Service Center.
6. Products that are not received by the customer will be automatically canceled 10 days after the departure date. Points and coupons for orders may expire depending on the expiration date. However, it may take up to 16 days depending on the location of the product.

Notes on duty-free shopping

On purchasing duty-free products
- 1.Carry-on instructions may differ depending on the flight information, so please check in advance.
- 2.Please confirm the airport and delivery point before receiving the product.
- 3.Please check the regulations on exchanging duty-free items and returns.

Exchange · Returns

On duty free shop products exchange/return notes
- 1.Please contact us within 30 days after receipt of the goods if you want to return the goods. If the exchange/return is due to your mind change, it has to be unopened.
  - - Depending on the content of the product and the state of the product, it may be impossible to be returned. If the item is lost/damaged by the customer, refund/exchange is not possible.
  - -Customers will be responsible for return shipping/exchange shipping fee(return or retransmission) due to customer's convenience.
- 2.If the product is different from the content you purchased, you can apply for returns within 3 months from receipt.
  - - In case of replacement due to product quality issue, international postage will be paid by The Shilla.
- 3.We will proceed with exchange/return of goods based on customs law.
  - - If you wish to return, we will process the goods when you come back to Korea or international mail from overseas.
    If the total price of goods you want returned is more than $ 800, you must declare it to the customs. Otherwise, we cannot exchange or return goods.
    Declaration is unnecessary when the carrying item does not exceed $ 800.

Cancellation/Exchange Application Information
- 1. Online application: You can apply directly on the [Customer Center]>[1:1 Inquiry] page.

When not accepting goods at departure
- 1. If you do not receive the purchased item for your personal reasons, please contact the customer center. We will gladly process your return.
- 2. If you do not visit on the departure day, we cancel your order within 10 days.
- 3. We will refund within 15 days to your account used at the time of payment after canceling order.

Cancel

1. When returning for your personal reasons, please refer to the explanation below.
- - You can cancel the order directly on My Shilla page before shipping items.
- - After shipping the product, please contact the customer center, or if you post to the customer center>1:1 inquiry page, we will process it.
2. Please note that it may take some time for you to cancel from reception. Cancellation received outside office hours can take up to 24 hours
3. After canceling, points you used for purchase will be refunded. (Except points with the valid period expires) Events and campaigns you participate will be revoked.
4. Please note that you cannot restore the order cancellation after canceling it.
5. If you receive your order again after canceling, please confirm before because there will be a change in the price due to the discount rate of the product, the exchange rate, stocks of goods and gratuities may be insufficient.

After-sales service

1. A/S service will be held at the Shilla Duty Free Shop head office (Seoul store).
- - When visiting the Seoul store of The Shilla Duty Free Shop by A/S service, please carry a voucher or passport.
- - 一Some products are not covered by A/S service. For detailed inquiries, please contact the customer center or store.

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Note when purchasing duty free items

Purchase and exemption limit

- There is no purchase limit for foreigners leaving Korea.
Bringing duty-free items to Korea

- When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
-　If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
-　When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
Exchange/refund

- You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
Guides on the tax amount

- When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".
Go to Korea Customs Service

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